Our Process

1. Describe the property.

Call from a safe, dry location with the address, room count and floor types. Explain when water appeared and what you know about its source. Flag uncertainty rather than guessing.

2. Confirm the proposed work.

The contractor confirms coverage and availability. Ask about equipment access, the extraction approach, proposed checks and how collected water will be handled.

3. Agree the scope and price.

Ask for the work, equipment, follow-up charges and potential changes to be explained before you approve the job. The contractor’s terms govern the work.

4. Understand the next step.

After accessible water is collected, discuss moisture readings, damp materials and any further monitoring or drying recommendation. Keep the agreed records for your property.